Retail Excellence Director

About this role

Retail Excellence Director Published on 05.18.2026 Hublot Retail Reference: HUBL00919 Add to favorites Open Share Place of employment : Miami, United States Contrat type : Permanent Job Required experience : Minimum 10 years Work mode : Full Time Apply POSITION JOB RESPONSIBILITIES PROFILE Position Hublot is looking for an e xecutive leader responsible for Retail Operations, CRM strategy, Learning & Development, and boutique excellence across luxury retail network. Drives operational performance, client engagement, talent development, and premium client experience that reflects HUBLOT’s “Art of Fusion” philosophy. Job responsibilities Key Responsibilities: Lead the development, implementation, and continuous improvement of HUBLOT’s retail operations standards, policies, and procedures to ensure brand consistency and operational excellence

Own CRM strategy: clienteling, VVIC/VIC acquisition/retention, loyalty, appointment management, segmentation, lifecycle campaigns, CRM adoption, and KPI tracking. Lead training/Learning & Development programs for boutique teams, managers, and leaders covering sales excellence, product knowledge, client experience, compliance, and operational standards. Build training academies around Mystery Shopping results, onboarding programs, certification pathways, and succession planning

Establish operational excellence standards, SOPs, inventory governance, loss prevention, and audit compliance. Analyze KPIs: conversion, NPS, UPT, CRM engagement, retention, productivity, and boutique profitability. Lead boutique openings, transformations, and experiential events

Cross-functional collaboration with Sales, Marketing, Finance, Supply Chain, and Merchandising. Lead retail merchandising strategy across boutiques, ensuring optimal depth of stock, product assortment, and visual availability of HUBLOT core collections, novelties, limited editions, and accessories to maximize sell-through, client satisfaction, and commercial performance. Oversee i

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