ProServe Area Delivery Leader - Engagement Management, AWS Industries

About this role

Description The Amazon Web Services Professional Services (ProServe) Industry team is seeking an experienced ProServe Area Delivery Leader (PADL) with global responsibility for our Engagement Management capability. This senior leadership role will have responsibility for building, scaling, and evolving the ProServe Industry Engagement Management capability. The PADL-EM will have responsibility for all Engagement Management delivery activities globally, ensuring optimal support while maximizing team utilization and revenue performance

You'll report to the Geo Delivery Leader serving as a strategic advisor to customers, partners, and internal AWS teams. As a PADL-EM you will coach, manage, and guide our Engagement Management - Delivery Practice Managers (DPMs) and their teams, to ensure they are providing best in class Engagement Management to our customers. Routinely engaging with C-level executives within our customers, you will be responsible for ensuring Area SDTs work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets

PADLs primarily drive their teams to partner with ProServe Account Executives to identify, understand, and define business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and successfully executing SOWs. Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team growth and performance through implementing tailored people development plans, ensuring Area SDTs are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional busi

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