Product Support Sales Representative

About this role

Company : Hastings Deering (Australia) Ltd About the Role Our Construction Industries team is seeking a passionate and customer-focused Product Support Sales Representative (PSSR) to join our Central Queensland Support team. This is a permanent, full-time opportunity based in Emerald. Reporting to the Product Support Sales Manager – Regional, this role is pivotal in developing strong, trusted relationships with customers across a defined territory

You will deliver aftermarket solutions that support equipment performance and reduce total cost of ownership. Key Responsibilities Include: Build and maintain trusted relationships with assigned customers, understanding their business drivers and service needs. Develop and execute Account and Territory Plans in alignment with performance targets

Own and manage the sales funnel using CRM to identify, track, and progress all parts and service opportunities. Conduct equipment inspections (e.g., CTS, TA1/TA2) to identify health risks and generate proactive service opportunities. Maintain accurate equipment and customer data in CRM, ensuring all interactions and issues are recorded

Resolve parts, warranty, or service issues in collaboration with internal stakeholders to improve customer satisfaction and uptime. Promote Caterpillar service offerings including CVAs, Repair Options, Rebuilds, and Digital Platforms (HD360, VisionLink, Cat Inspect, Cat Central). Monitor competitive activity, fleet movements, and equipment age to identify new or at-risk opportunities

Communicate our value delivery and business initiatives through regular meetings with key customer influencers. Driving initiatives that demonstrate the value, capability, and quality of Hastings Deering’s business solutions to achieve budgeted parts and service targets. About You To be successful in this role, you will bring: Minimum of five years’ experience in a customer-facing role within the heavy earthmoving or related industry

Proven experience managing a lar

Apply for this role on Sime Darby’s official careers site.