Product Specialist Trainee (Portuguese speaker)
Roche · Sant Cugat del Vallès, Barcelona, Spain
Hybrid Full-time Posted 4 days ago
About this role
<p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come
Join Roche, where every voice matters.</p><h3></h3><p></p><h3>The Position</h3><p><span>As a Product Specialist Trainee, your main responsibility will be to provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines. You will be responsible for maintaining excellent communication, follow-up, and proactive collaboration with customers to ensure a rapid resolution of any issues or requests raised. This position offers a hybrid work arrangement
You will have the flexibility to work remotely while also having the opportunity to collaborate and engage with colleagues in the office.</span></p><p></p><p><b><b>Key Responsibilities:</b></b></p><ul><li><p><span>Provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines</span></p></li><li><p><span>Maintain excellent communication, follow-up, and proactive collaboration with customers</span></p></li><li><p><span>Troubleshoot and resolve technical issues in a timely manner</span></p></li><li><p><span>Document and escalate complex issues to higher-level support teams when necessary</span></p></li><li><p><span>Provide training and guidance to customers on the operation and maintenance of our analyzers</span></p></li><li><p><span>Collaborate with cross-functional teams to ensure customer satisfaction</span></p></li></ul><p></p><p><b><b>Required Profile:</b></b></p><ul><li><p><span>Students of Biomedical Engineering, Biomedicine, or He
Apply for this role on Roche’s official careers site.