Principal Site Reliability Engineering Manager- CTJ- Secret (Cleared Environments)

About this role

Lead and develop a team of Site Reliability Engineer ICs, providing clear expectations, regular coaching, and career guidance across senior and principal levels. Foster a culture of accountability, learning, and inclusion. Own the operational health and reliability posture of Substrate services running in regulated environments, ensuring strong availability, incident readiness, and recovery practices

Drive change and influence across the org as you establish and drive SLOs, SLIs, and operational metrics, using data and learning loops to continuously improve reliability, diagnosability, and customer experience. Lead effective incident management and post-incident reviews, emphasizing systemic fixes, automation, and long-term resilience rather than short-term remediation. Serve as an actively engaged on-call engineer (OCE) and participate in an on-call rotation, leading incident response for Substrate services in regulated environments, providing hands-on leadership during incidents, and driving high-quality post-incident reviews that result in durable engineering improvements

Own reliability, resilience, and disaster recovery, including driving and coordinating DR and game day exercises, validating recovery objectives, and ensuring operational playbooks and restore procedures remain current, effective, and auditable. Drive engineering led operational excellence at scale, leveraging strong software engineering practices, automation, and AI assisted techniques to reduce operational toil, improve diagnosability, and raise overall service and OCE health in partnership with infrastructure and service teams. Partner with engineering and product teams to embed reliability, security, and compliance considerations early in service design, architecture, and deployment decisions

Influence technical and operational strategy beyond your immediate team, particularly for cross‑cutting reliability and compliance challenges that span multiple services or organizations. Represent y

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