Principal Field Applications Engineering Silicon

About this role

Role Mission Own customer-facing technical execution from silicon evaluation through deployment, accelerating customer time-to-value and production readiness for Arm-based server platforms. What You’ll Do Act as the primary technical interface for customers evaluating and deploying server-class Arm silicon. Lead product evaluation lifecycle: goal-setting, pre-delivery checks, Day-0 acceptance, execution, remote support, post-eval closeout

Run bring-up and debug across board, firmware, kernel/OS, and workload layers. Drive Day-0 readiness and acceptance gates (BMC, console, firmware baseline, boot path, diagnostics). Triage customer issues, define severity, collect evidence, and handle partner concerns by involving L2 and L3 Engineering teams

Support workload enablement and tuning for cloud-native, AI, and enterprise workloads. Review customer build artifacts (architecture assumptions, platform integration, bring-up plans). Deliver training and enablement for customer engineering teams and partner operators

Translate field feedback into product/roadmap improvements and support content. Required Experience 8+ years in FAE, systems engineering, silicon applications engineering, or customer engineering roles. Direct hands-on experience with companies building and delivering servers and network infrastructure

Strong server platform expertise: CPU/memory hierarchy, PCIe, CXL awareness, NUMA fundamentals, firmware/OS bring-up. Linux systems troubleshooting and performance analysis in data center environments. Proven experience supporting customers from pre-sales evaluation through post-silicon deployment

Strong customer communication skills with ability to explain technical tradeoffs to both engineers and executives. BS in EE/CE/CS with equivalent experience considered (MS or equivalent experience preferred). Preferred Experience Experience with large-scale data center networking and server integration (rack/cluster-level)

Familiarity with board bring-up workflows, d

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