Practice Support Assistant II

About this role

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting

Growing together. Position in this function performs advanced Practice Support Assistant II duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships

In addition to core responsibilities, handles significant higher-level administrative tasks, which vary by department. Location : 230 Worcester St, Wellesley, MA 0248 Departmen t: Behavioral Health Schedule: Full time, 40 hours/weekly. Monday through Friday, hours 8:30AM - 5:00PM

Position is eligible for a hybrid work schedule after initial 3-4 months of training Training will be 100% onsite, 5 days per week Hybrid schedule will be 3 days in office, 2 days at home after initial 3-4 months training (training is onsite, 5 days per week) If you reside in Wellesley, MA , you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges. Primary Responsibilities: Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach Ensure accurate data collection and reporting; handle follow-up activities and referral tracking Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes Complete and process forms, prior aut

Apply for this role on UnitedHealth Group’s official careers site.