Practice Support Assistant

About this role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting

Growing together. Position Details: Location : 230 Worcester Street, Wellesley, MA 02481 Department : OB/GYN Schedule : Full time, 40 hours/week. Monday through Friday, will work an 8-hr shift between the hours of 8AM - 5PM Position in this function performs advanced Practice Support Assistant duties with a high level of autonomy and competency

Serves as a key member of the medical team, delivering excellent customer service and supporting solid patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks, which vary by department. Primary Responsibilities: Serve as a role model and mentor for support staff; assist with onboarding and training Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach Ensure accurate data collection and reporting, handle follow-up activities and referral tracking Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes Complete and process FMLA forms and other documentation Collaborate with supervisors on coverage and workflow; lead huddles as needed Participate in quality improvement initiatives and special projects May be asked to float to 3 other practices in the area when needed to provide coverage (approx

10-minu

Apply for this role on UnitedHealth Group’s official careers site.