Parts Advisor

About this role

Company : Hastings Deering (Australia) Ltd About the Role Due to internal promotions, Hastings Deering is currently recruiting for 2x Parts Advisors to join our high performing Customer Care Centre. These are permanent, fulltime positions located in our Archerfield office. Reporting to the Customer Care Supervisor – Technical, the primary responsibility of this role will be to provide maximum customer satisfaction by ensuring all customer contact are professionally handled, and customer orders are processed promptly and accurately

This role will involve the following key duties and responsibilities: Ensure customer parts requirements are promptly and accurately interpreted, using the correct information sources Ensure the provision of an efficient phone service answering all phone calls in a polite and helpful manner Process battery/and other warranty claims in accordance with correct procedures Ensure related parts selling is practised whenever relevant and beneficial Customer enquiries orders are processed through Microsoft Dynamics AX in an accurate and timely manner Ensure customer credit policies and procedures are correctly implemented, including Procedures for the application of the Goods and Services Tax (GST) Ensure EFP or NEFP status of customer orders is interpreted in accordance with the Caterpillar and company policy Customers' legitimate requests for published technical information are satisfied by reference to various approved publications If customer needs are not satisfied with information provided, ensure referral to the appropriate service advisor or submit technical request to the Technical Communicator Group Why Hastings Deering? At Hastings Deering, our people are our heart – from their first day with us right up to their last. As one the top Caterpillar dealers globally and part of the Sime Darby network, you’ll have access to extensive and borderless career development opportunities and enjoy an internationally recognised work culture. Wheth

Apply for this role on Sime Darby’s official careers site.