Parts Advisor

About this role

Company : Hastings Deering (Australia) Ltd About the role: Hastings Deering is currently on the hunt for a Parts Advisor to join our high performing Customer Care Centre. This a permanent, full-time position located in our Archerfield office. Reporting to the Customer Care Supervisor – Technical, the Parts Advisor is the front‑of‑house contact for customers, handling parts enquiries efficiently while delivering a consistently high‑quality service experience

This role will involve the following key duties and responsibilities: Deliver professional, customer‑focused service across multiple communication channels. Process customer orders accurately and efficiently using CAT systems and tools Clarify customer needs and provide accurate parts advice and solutions Maintain high‑quality data and records across core systems Follow all operational policies, procedures and compliance requirements Collaborate with internal teams to resolve issues and ensure smooth order delivery Support key accounts through clear communication and reliable follow‑through Apply sound problem‑solving and commercial awareness to achieve positive customer outcomes Who are we and why work with us? Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia. When you join our team at Hastings Deering, you’ll benefit from: Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security. Stable

Apply for this role on Sime Darby’s official careers site.