OpenShift Technical Account Manager
Red Hat · Buenos Aires, Argentina
Remote Full-time Posted 4 days ago
About this role
About the job The Red Hat services team is looking for an experienced System administrator engineer to join us as a Red Hat OpenShift Technical Account Manager. In this role, you will provide adoption guidance, implementation of good practices and supportable insights to customers for the Red Hat OpenShift and Infrastructure solutions portfolio. Technical Account Managers (TAMs) are highly technical and experienced engineers who work with customers on their strategic needs and mission-critical environments
As part of the services organization, the TAM works on behalf of the customer as their advocate with engineering. TAM works proactively to prevent incidents. When a problem occurs, the TAM will work with the customer to resolve the incident by coordinating efforts within Red Hat
TAM aims to support the development, deployment, and support teams, ensuring that the best practices for configuration, tuning, and use of Red Hat products are applied. You will act proactively, with a critical eye on the customer environment providing information and insights to facilitate the adoption of the technologies, keeping the environment supported, understanding customer objectives and priorities increasing customer loyalty, understanding IT infrastructure, internal processes and business needs, facilitating collaboration with other vendors and advocating for customers. What you will do: Support enterprise customers implementing automated and containerized cloud application platform solutions Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities
Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies.
Apply for this role on Red Hat’s official careers site.