Officer, Customer Relations

About this role

Company : Sime Darby Auto ConneXion Sdn. Bhd. Responsibilities Attend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work

Prepare tribunal and legal documentation to be submitted to Legal Team at Motor Division. Prepare letter of reply to customer on the critical cases. Attending tribunal & court as & when required Assist HOD in monitoring the reporting system (weekly & monthly) for all the staff Qualification Minimum Degree Holder in Business or relevant scope

Minimum 3 years’ experience in Customer Services in Calls Centre or via face to face. Strong command of the English Language & Bahasa Malaysia in writing and verbally. Excellent/moderate User for Microsoft Word and Excel, Advantage if possess knowledge on using CRM and Case Management Systems Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors

We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia

To explore exciting career opportunities in our Motors operations in Australia, click the link below: Sime Motors Australia Career Site

Apply for this role on Sime Darby’s official careers site.