ML Operations & Customer Support Engineer, Staff/Senior Staff level - Riyadh, KSA

About this role

## Company: Qualcomm Middle East Information Technology Company LLC ## Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: About Us Qualcomm is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by Qualcomm every day, including intelligent edge devices, next-generation computing platforms, and advanced AI solutions. Qualcomm’s leadership in AI, high‑performance compute, and connectivity is driving innovation across cloud, edge, and data center environments - delivering scalable, power‑efficient platforms that power the next generation of intelligent infrastructure

About the Role Qualcomm is seeking a Machine Learning Operations & Customer Support Engineer within the Customer Engineering team to support strategic customers deploying AI inference workloads on advanced Qualcomm AI inference accelerators. These accelerators utilize Qualcomm's expertise in hardware-accelerated AI to deliver high-performance, energy-efficient generative AI and computer vision inference solutions for modern data centers. This is a customer-facing, production-critical role focused on ensuring maximum system uptime, reliability, and performance, while resolving customer support cases within defined SLAs/KPIs

The role requires deep expertise across ML inference pipelines, systems troubleshooting, and data center operations, working closely with customers, internal engineering, and product teams. The ideal candidate will bring a strong foundation in ML model deployment, systems engineering, rack-scale management software, DevOps/MLOps automation, and cross functional collaboration. What You’ll Do Customer Support & SLA Ownership * Act as the primary technical escalation point for customer issues related to AI inference workloads * Own end-to-end case management, ensuring resolution within agreed SLAs and KPIs * Drive incident response, triage,

Apply for this role on Qualcomm’s official careers site.