Mgr, Business Operations Mgmt

About this role

## The group you’ll be a part of North America Regional Business Operations Team The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes. ## The impact you’ll make Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices

Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application

Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function. ## What you’ll do Partner with Account Teams in North America (NA) Region to track and drive Installed Base (IB) performance metrics Architect effective improvement to business processes to drive (a) clarity on IB performance for executives and (b) velocity for improvements for Customer Trust and Profitability Develop executive dashboards for IB performance proactive monitoring and control Conduct regular reviews of IB Performance Management and enable effective escalations to respective Account Teams if not meeting

Understand key business drivers impacting IB performance metrics and provide actionable insights for management In all areas of responsibility, develop and deliver effective presentations to leadership teams and key stakeholders Responsible for delivery of pro

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