Manager Soft Services
ASML · Real Estate and Facilities Management
On-site Posted 4 days ago
About this role
Job ID: J-00338333 Introduction to the job The Soft Services Manager leads all Soft Services, Officing, and Activity‑Based Working (ABW) operations for the ASML San Diego campus . The role ensures a high‑quality, safe, sustainable, and user‑centric workplace experience across four buildings (SD4, SD6, SD9), supporting productivity, business continuity, and employee well‑being. Role and responsibilities Management of Café/food services, break rooms, convenience centers, office supplies, mother’s & recharge rooms, gym/fitness services, meeting & event support, workplace support, cleaning programs, IFM soft services contract, ABW, officing operations, logistics, and campus clean‑up programs
KEY ACCOUNTABILITIES & RESPONSIBILITIES 1. Soft Services Strategy & Daily Operations Lead all soft service operations across San Diego, including, but not limited to: cleanroom, industrial, and office cleaning, café/food programs, pantries & break rooms, convenience centers, micro‑kitchens, fitness/gym amenities, mailroom, landscaping, waste & recycling, mobility services, reception, hospitality, lockers, and wellness rooms. Maintain availability, cleanliness, equipment uptime, replenishment processes, and consistent service standards across all employee‑facing amenities
Integrate well‑being, user experience, sustainability, safety, and accessibility into service design and delivery. 2. IFM Soft Services Contract Ownership Serve as the Contract Owner for the Integrated Facilities Management (IFM) Soft Services scope
Oversee service delivery , performance management , compliance , KPIs , and monthly/quarterly business reviews . Lead contract changes, service adjustments, scope expansions, and financial governance. Ensure the IFM partner delivers consistent staffing levels, training, performance management, and customer satisfaction standards
3. Budget & Financial Management Own and manage the IFM soft services OPEX budget , including forecasting, cost allocation, and consumption
Apply for this role on ASML’s official careers site.