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<h1>Job Description Summary</h1>We are looking for an IT professional who will be responsible for our local IT infrastructure while also providing on-site end user support. This is a hands-on role that combines technical ownership of local infrastructure with day-to-day support for our users. The position is ideal for someone who enjoys being close to the technology, solving problems directly, and working with both infrastructure components and business users.<h1>Job Description</h1>Essential Responsibilities<ul><li>Take responsibility for the local IT infrastructure, in cooperation with central/global IT teams

This includes areas such as: Network and connectivity, Local servers and infrastructure components (where applicable), Workplace devices (PCs, laptops, printers, peripheral devices), Meeting room equipment and collaboration tools</li><li>Provide on-site and remote end user support for incidents and service requests related to: Windows-based workstations and laptops, Mobile devices (Android / iOS), Collaboration tools and digital workplace technologies (e.g. MS Office 365, Teams, email, etc.)</li><li>Act as the local IT point of contact for the site: Be the primary interface between local users and central IT infrastructure teams. Communicate clearly about issues, changes, and planned activities

Ensure stability, availability and continuous improvement of local IT services</li><li>Monitor and coordinate local infrastructure activities: Support installations, upgrades, and maintenance with vendors and global IT. Follow defined IT standards, procedures and security guidelines</li><li>Proactively identify and implement improvements in local infrastructure and end user services to increase reliability, performance and user satisfaction.</li><li>Handle day-to-day issues hands-on, resolving problems directly whenever possible and es

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Local IT Infrastructure & End User Support Specialist

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