IT solutions Engineer

About this role

Job Overview: As an IT Solutions Engineer you will be the go-to technical lead for communication, collaboration and workplace tools at Arm! You'll build and improve the experience for our colleagues by understanding ways of working, researching industry trends, finding new technology and working closely with our partners. We think you'll love our Cambridge office and ask that you visit at least two days a week to work with the team. Responsibilities: The Workplace and End User Technology Team look after a wide portfolio of services including Zoom, Meeting Rooms, Slack, Microsoft, Telephony, Printers, Google, Internal Events, Visitor Management, Desk Booking and Digital Signage

We're looking for someone equally happily testing and onboarding new tools, integrating our existing tools, collaborating on new office designs, developing apps, delving into adoption data or supporting our colleagues. Required Skills and Experience: In-depth experience of all Zoom features, including AI, integrations, apps and agents. Technical expertise with audio visual equipment and improving uptime

Comfortable developing Slack apps and integrations with APIs. Practical experience of using the Microsoft ecosystem to integrate and automate. Collaborating with colleagues, technical teams and suppliers on projects and support

“Nice To Have” Skills and Experience: Experience using custom auditorium equipment to craft internal events. Running local telephony services using Session Boarder Controllers. General knowledge of setting up printers and secure print services

Using ServiceNow to support colleagues and improve service performance. Utilising monitoring and observability platforms for data trends. Examples of using Microsoft Copilot Studio and the Microsoft Power Platform

Use of ChatGPT, ideally having developed custom GPTs. Experience with Service Reliability principles. In Return: Accommodations at Arm At Arm, we want to build extraordinary teams

If you need an adjustment or an acc

Apply for this role on ARM’s official careers site.