GPC Training and Service Quality Lead
Roche · Sant Cugat del Vallès, Barcelona, Spain
Full-time Posted 4 days ago
About this role
<p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come
Join Roche, where every voice matters.</p><h3></h3><p></p><h3>The Position</h3><p><b>GPC Training and Service Quality Lead</b></p><p><b>Department:</b> Global Patient Care (GPC)<br /><b>Area:</b> Global Customer Support (GCS)<br /><b>Reports to:</b> GPC Support Lead<br /><b>Location:</b> Sant Cugat, Spain</p><p></p><p><b>About the Role</b></p><p>The Training and Service Quality Lead for Global Patient Care (GPC) plays a pivotal role in shaping service excellence across Roche Diagnostics' customer support network. Leading a dedicated team of Training and Service Quality Specialists, this role ensures the development and implementation of robust training programs and quality assurance frameworks that enable consistent, high-quality, patient-centered care.</p><p></p><p>Collaborating closely with GPC leadership, you will drive strategies that enhance skill development, align with global service standards, and foster a culture of continuous improvement while ensuring compliance with regulatory and quality standards. Through effective leadership and data-driven insights, you will strengthen the quality and efficiency of interactions with patients and customers, advancing Roche's mission to deliver transformative healthcare solutions.</p><p></p><p><b>Your Responsibilities</b></p><p><b>Strategic Program Development:</b></p><ul><li><p>Identify training and service quality improvement opportunities by collaborating with regional Customer Support hubs, Business Implementation Specialists, and other GPC functions to ensure services evolve with business needs</
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