GCS Molecular Labs Senior Specialist – Hardware & Software

About this role

<p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come

Join Roche, where every voice matters.</p><h3></h3><p></p><h3>The Position</h3><p><span>As a member of Global Customer Support, you will support on-market products, perform advanced second-level troubleshooting, and provide guidance to junior members of the team on troubleshooting techniques and second-level inquiries. You work consistently with cross-functional teams. You lead team members and participate in and/or leads design reviews, and provide direction to junior members of the team on all elements of the project Charter in establishing service requirements on development projects

You create and updates documentation and curriculum, and conduct training for internal personnel. You serves as a technical expert on product(s) and you work on complex projects requiring broad knowledge of products and systems.</span><br /> </p><h3><span>The Opportunity:</span></h3><ul><li><p><span>Provides on-market support by independently addressing complex Level 2 submissions, applying advanced knowledge of hardware repair and networking principles.</span></p></li><li><p><span>Updates service manuals, obsoletes outdated documentation, and ensures all published materials are current and accurate.</span></p></li><li><p><span>Leads design review teams, providing service perspectives and approving design change content while creating necessary deliverables.</span></p></li><li><p><span>Develops and revises training curricula, delivers training to various groups, and conducts audits to ensure training quality. Responsible for certifying trainers.</span></p></li><li>

Apply for this role on Roche’s official careers site.