Field SW Engineer (Depo)

About this role

Provide high-quality on-site service, including repair, maintenance, and installation/relocation of Lam's complex electro-mechanical and electronic systems, with a strong focus on deposition equipment and software-related issues. Perform analytical problem-solving and troubleshooting by conducting system diagnostics, analyzing logs, isolating issues to the component or software level, and driving corrective actions or collaborating with global engineering teams to minimize downtime and system interruptions. Continuously develop expertise in semiconductor capital equipment, Lam products, and software applications through training, certification, and on-the-job learning

Maintain accurate records and reports to ensure clear communication and coordination between Lam and the customer. Serve as a subject matter expert, representing Lam to customers by delivering technical excellence and high levels of customer satisfaction. Build strong customer relationships by transparently communicating opportunities, risks, and challenges, and providing timely and clear updates on tool status and issue resolution

Support software upgrades, patches, and configuration changes, ensuring stable system operation and minimal impact to customer production. Bachelor's degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience. Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals

Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit. Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods. Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed

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