Field service engineer

About this role

Job ID: J-00336621 Introduction to the job The sector of Customer Support (CS) in HMI is responsible for the maintenance, repair and continuous improvement of HMI systems at customer locations, as well as transferring. This position is suitable for people who want to work as filed support engineer with using Japanese / English. Role and responsibilities 1

Problem analysis and approach Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary. 2. Problem handovers and routing Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g

pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up. 3. Repairs Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs

4. Procedures Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results. 5

Training / advice Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed. 6. Installation Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test

7. Knowledge build-up and transfer Teach others on ASML products, new and installed, tools, manuals, ways of working etc., maintain and broaden own knowledge.

Apply for this role on ASML’s official careers site.