Field Engineering Specialist - San Francisco / Bay Area, CA

About this role

<p style="text-align:left"><span>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come

Join Roche, where every voice matters.</span></p><h3></h3><p></p><h3>The Position</h3><p><b>The Opportunity:</b></p><p>Roche Support Network is dedicated to providing exceptional support to customers.</p><ul><li><p>As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines.</p></li><li><p>You will offer valuable service to laboratory customers in your assigned territory.</p></li><li><p>The role involves routine technical support, on-site service, repair, and installation of Roche products.</p></li><li><p>You will serve as a customer contact for technical and service-related issues and perform preventative maintenance.</p></li><li><p>The position requires diagnosing and resolving mechanical, hardware, software, and system failures.</p></li><li><p>You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.</p></li></ul><p></p><p><b>Who You Are:</b></p><ul><li><p>High school diploma and 2 years of technical school or equivalent military training or work experience are required.</p></li><li><p>5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.</p></li><li><p>Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.</p></l

Apply for this role on Roche’s official careers site.