Director, Process Excellence

About this role

Do you have a passion for continuous improvement frameworks and AI? Then the MBO Process Excellence Director role may be for you This leader will be instrumental in deploying innovative process/continuous improvement tools/methodologies to streamline workflows and drive efficiencies. They'll also be at the forefront of integrating AI to enhance processes and accelerate business outcomes. This leader will operate at the intersection of revenue operations, product and capability launches, customer and partner lifecycle operations, and enterprise risk programs

They will translate strategy into operational execution at scale. They will lead project teams to design and streamline end‑to‑end operational capabilities—ensuring business priorities are met through clear, efficient, AI-enabled operating models, measurable outcomes, and strong compliance. The role partners closely with senior leaders across Sales, Operations, Finance, Engineering, Legal, and Risk to drive and implement necessary improvements

This role requires a strong systems mindset, executive communication and presence, experience applying process improvement methodologies in an enterprise-scale environment, and a passion to apply AI to reduce waste and accelerate outcomes. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond

Master's Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience OR equivalent experience. Master's Degree in Engineering, Business, or related field AND 12+ years process management, process execution, process optimi

Apply for this role on Microsoft’s official careers site.