Director, Key Customer Management, Digital Commerce - Social Digital Commerce

About this role

Job Description Summary: Manager: Senior Director, Digital Commerce Role Type: Individual Contributor Language: Fluent English & Mandarin Relocation Provided: limited relocation available (domestic location). Please note: This role is not a fully remote position. The selected candidate will need to be based in Shanghai and follow our hybrid work setup

Job Summary As Director, Key Customer Management, Digital Commerce – Social Digital Commerce, you will lead the end‑to‑end management and growth of Coca‑Cola’s key digital commerce customers, acting as the business owner for a portfolio of strategic partners (e.g. Social Digital Commerce: Douyin/KO estore/PDD. The portfolio may evolve in response to changing business priorities and market conditions.) This role is accountable for managed accounts’ P&L and overall business results delivery, shaping specific customer strategies, driving joint business planning and delivering sustainable top-line and profit growth through disciplined execution and strong cross‑functional collaboration

Working closely with internal stakeholders, you will orchestra the system to ensure customer priorities are met while delivering company growth objectives. Beyond day‑to‑day account management, this role also roots in building long‑term, value‑creating partnerships with customers, strengthening senior‑level relationships, and continuously improving execution quality, operational effectiveness, and mutual growth outcomes for the channel. What You’ll Do for Us Lead the end‑to‑end management and business results delivery of assigned key digital commerce customers, developing and managing short-to-long-term customer plans that drive sustainable growth across volume, revenue, and execution outcomes, etc

Lead Joint Business Planning and strategic customer reviews, translating channel priorities and customer agendas into clear annual objectives, growth initiatives, and performance targets. Build and sustain trusted and strategic customer partner

Apply for this role on Coca-Cola’s official careers site.