Director, Client Care Learning & Development
Visa · Pasay, Philippines - Manila - Four Ecom, Philippines
Full-time Posted 4 days ago
About this role
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world
Progress starts with you. Job Description The Director, Client Care Learning & Development leads a global learning organization responsible for enabling Client Care teams to execute strategy, adopt change, and deliver exceptional client support at scale. This role partners closely with Client Care leaders and will be responsible for modernizing learning and performance enablement—shifting to skills-based development, and work-embedded solutions that support ongoing transformation
Partner with Client Care leaders to assess business priorities, performance needs, and transformation initiatives then translate those needs into scalable learning and enablement strategies aligned to business priorities. Influence cross-functional partners to align priorities and investment decisions. Lead end‑to‑end design and delivery of Client Care onboarding, upskilling, and continuous learning experiences across regions and lines of business
Oversee instructional design and curriculum strategy to ensure learning experiences are role‑relevant, skills‑based, and outcomes‑driven. Drive modernization through blended, digital, on‑demand, and AI‑enabled learning and performance support solutions. Ensure curricula and learning assets are modular, scalable, and responsive to product launches, process changes, and evolving client needs
Own execution of the Client Care learning roadmap aligned to Client Care governance, intake, and prioritization mo
Apply for this role on Visa’s official careers site.