Datacenter Regional Operations Specialist - Rapid Response

About this role

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Support deployment of on-site datacenter physical hardware

Create and manage end-to-end project plans and ensure on time delivery. Communicate end-to-end project progress with stakeholders and teams. Perform day-to-day project check-in and update to manage project delivery and quality

Prepare, stage, set up, and perform startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails. Install, replace, and troubleshoot cables and hardware. Complete assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance

Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Partner with engineering teams to perform diagnostic and fault code regression testing to quickly identify the root cause(s) of issues. Complete ticketed tasks to replace faulty components with minimal customer and business disruption

Maintain accurate documentation of incoming and out going deliveries. Perform regular audits of datacenter equipment to ensure inventory controls are met. Movement of equipment using pallet jacks or other assisted lifting equipment

Handle and perform destruction of data bearing devices (ex. Hard drives, solid state drives, etc.). Perform material movement, including shipping/receiving and inventory management

Perform and execute organization's safety programs and policies, and compliance knowledge assessment

Apply for this role on Microsoft’s official careers site.