CX Program Manager

About this role

<p><strong>Consumer Experience Program Manager</strong></p><p><br>📍<strong> Location</strong>: Bucharest / Hybrid<br>🧭 <strong>Function: </strong>Smoke Free Products / Marketing<br>🕒 <strong>Type:</strong> Full‑time</p><p><br>We are looking for a <strong>Consumer Experience Program Manager</strong> to lead the design, orchestration, and optimization of consumer‑centric initiatives that shape meaningful, seamless experiences across all touchpoints.<br>This role is ideal for a strategic, hands‑on professional who thrives in complexity, takes strong ownership, and is passionate about transforming strategy into impactful CX programs.</p><p> </p><p>🎯 <strong>Key Responsibilities</strong></p><ul><li>Lead the <strong>development and deployment of Consumer Experience (CX) programs</strong>, aligned with long‑term vision and overall business objectives.</li><li>Own <strong>end‑to‑end program orchestration</strong> — planning, execution, tracking, optimization — across initiatives such as conversion journeys, engagement programs, and CX platforms.</li><li>Ensure <strong>excellent execution across channels</strong>, delivering consistent, high‑quality consumer experiences at every interaction and touchpoint.</li><li>Monitor performance, define success metrics, and drive <strong>continuous improvement </strong>based on insights and learnings.</li><li>Ensure <strong>efficient use of resources</strong>, identifying and implementing best practices that enhance quality, scalability, and impact.</li><li>Collaborate <strong>cross‑functionally</strong> with Marketing, Commercial, Digital, CX, and other stakeholders to ensure seamless delivery of initiatives.</li><li>Identify opportunities to <strong>enhance consumer journeys</strong>, proposing new initiatives that drive innovation, relevance, and measurable impact.</li><li> </li></ul><p>🧠 <strong>What We’re Looking For</strong><br>We’re looking for professionals who are comfortable navigating ambiguity, influencing across teams, and

Apply for this role on Philip Morris International’s official careers site.