Customer Support Engineer-BJ

About this role

Job ID: J-00329475 Context The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision

Handles defined and regular problems/maintanance on a machine, either independently or through escalation without supervision. Requirements Experienced Field Service Enginer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience. Experienced in technical industry is required and/or semiconductor industry experience prefered

Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software. Has complete knowledge on product functionality of the main modules/sub-modules. Responsibilities Problem analysis and approach Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others

Problem handovers and routing Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports). Repairs Use tools, replace parts, improve settings, to execute repairs and standard service actions independently

Procedures Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure. Training / advice Explain appropriate actions to users to correct malfuncti

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