Customer Success Manager

About this role

Job Overview: The Customer Success Manager (CSM) is key to ensuring the technical and operational achievements of Arm’s most advanced customer silicon projects. Serving as a trusted intermediary and program coordinator, the CSM fosters cooperation between internal and customer groups to enable smooth integration of Arm technology into complex SoCs and systems. As part of the core Account Team—working closely with the Account Manager and Field Application Engineer (FAE)—the CSM handles the full management of customer silicon programs

This involves managing delivery commitments, maintaining strong technical relationships, mitigating risks, and ensuring partner happiness throughout the silicon lifecycle—from concept to mass production. Responsibilities: Handle the full spectrum of customer silicon program delivery, starting with planning and continuing through ramp and lifecycle management. Own and maintain the central program dashboard, ensuring clear visibility of all workstreams, dependencies, and achievements

Orchestrate complex, cross–Business Unit (BU) strategic account initiatives, ensuring coordinated execution across multiple Arm teams. Develop alignment between Arm and customer executive priorities, enabling a shared vision of success and measurable outcomes. Ensure delivery of high-value results that demonstrate tangible success across technical, operational, and strategic dimensions

Ensure effective follow-up on action items across teams to deliver on commitments. Handle critical blocking issues with timely resolution and clear partner communication. Serve as the main program management liaison facilitating communication between Arm and customer engineering organizations

Lead Statement of Work (SoW) delivery, manage achievements, and conduct regular customer reviews to track progress and set shared expectations. Build strong, trust-based relationships with customer engineering and leadership teams through proactive communication and governance. Develop

Apply for this role on ARM’s official careers site.