Customer Service Vendor, Senior Manager
LVMH · SSCPC02434, LVMH Perfumes & Cosmetics
Posted 4 days ago
About this role
Customer Service Vendor, Senior Manager Published on 05.12.2026 LVMH Perfumes & Cosmetics Supply Chain & Logistics Reference: SSCPC02434 Add to favorites Open Share Place of employment : New York, United States Contrat type : Permanent Job Required experience : Minimum 5 years Work mode : Full Time Apply POSITION JOB RESPONSIBILITIES PROFILE ADDITIONAL INFORMATION Position LVMH Beauty's activities benefit from exceptional dynamism that relies on both the longevity and development of key lines, and on the boldness of new creations. All are driven by the same values: a quest for excellence, creativity, innovation, and perfect mastery of their image. The brands cultivate what makes them unique and are guaranteed to make them stand out in a highly competitive global market
The success of the LVMH Beauty Division depends on finding the right balance between major historic Houses, such as Parfums Christian Dior, Parfums Givenchy, Acqua di Parma, Guerlain, and newer brands with strong potential like Kenzo Parfums, Fresh, and Make Up For Ever. LVMH Beauty invites you today to join its North America teams. LVMH Beauty is part of the LVMH Group
Job responsibilities As a member of the North American team, the Customer Service Vendor Senior Manager will be the main point of contact connecting diverse Beauty Maisons with a unique outsourced partner for Client Services. Your leadership will allow a best-in-class service level for all type of contacts to guarantee an optimized client satisfaction matching with the brand image of the Maisons. PRINCIPAL DUTIES AND RESPONSIBILITIES: Oversee client operations at the North America Customer Service Center supervising the Business Processing Outsourcer’s (BPO) day-to-day activities and service delivery Steer transitions from project inception to operational stability, ensuring seamless integration into everyday functions Foster Maisons-BPO partnership, monitoring accessibility, operational excellence and sales achievements, evaluating
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