Customer Service Representative
Geico · TX Dallas Galatyn Office, United States
About this role
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose
When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Your Impact at GEICO As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives
You will guide policyholders through coverage needs, policy changes, address billing inquiries, or provide recommendations as you deliver world-class service. What Makes This Opportunity Exciting? Compensation & Incentives: Starting Salary: $24.50 per hour/$49,367 annually and $29.51 per hour/$59,463 annually. Differentials: +10% for evening shifts; +20% for weekends
Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills. Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site meeting location and work guidelines
Office Location: 2375 N. Glenville Drive, Richardson, TX How You’ll Make a Difference Customer Interaction: Manage incoming calls, messages, billing questions, policy updates, and offer recommendations. Problem Resolution: Resolve customer concerns ensuring a positive experience
Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers. Meaningful Impact: Enhance customer satisfaction through meaningful interactions. What We’re Looking For: Experience: Minimum of 1 year of custom
Apply for this role on Geico’s official careers site.