Customer Service Representative

About this role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting

Growing together. Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct Chat-based customer interaction to respond and resolve a wide variety of inquiries

Primary Responsibilities: Take chat messages per day from customers who have questions about their health benefits Support secure email inquiries Use personality and our tools to help customers through the health care benefits available to them Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associates must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the 'dos and don'ts' of online communication Type at a reasonable pace, typing speed of 30-35 words a minute (WPM) Provide product information, use service engagement skills, and efficiently use service resources Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate's knowledge

Associate will need to maintain a high level of familiarity with the digital property the consumer is using Read between the lines.' Visitors don't necessarily have good writing skills and advocates may have to interpret w

Apply for this role on UnitedHealth Group’s official careers site.