Customer Service Agent
Nestle · Riyadh, Full time On-site, Saudi Arabia
On-site Posted 4 days ago
About this role
Location: Riyadh, Saudi Arabia Workplace Type: On-site Department: Customer Service Reports To: Sales / Customer Service Supervisor Employment Type: Full-Time Position Summary Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services, Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Key Responsibilities: Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English) Provide accurate information regarding products, services, and company policies
Resolve customer complaints and issues effectively, ensuring a positive customer experience. Document all customer interactions accurately in the system. Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates
Participate in training and development activities to enhance skills and knowledge. Qualifications & Requirements: Diploma or Bachelore degree. Preferably Previous experience im a customer service or call center role
Excellent English language. Proficient in using computer systems and software. About Nestlé Waters & Premium Beverage Nestlé Waters & Premium Beverages is a standalone, globally managed business within the Nestlé Group
The company serves consumers in more than 100 markets with a portfolio of more than 35 brands, including S.Pellegrino, Perrier, Acqua Panna, Sanpellegrino Italian Sparkling Drinks, Maison Perrier, Buxton, Essentia, Levissima, La Vie and Nestlé Pure Life . Building on its heritage and expertise in waters, Nestlé Waters & Premium Beverages is focused on growth in premium and better‑for‑you beverages, creating value for consumers, customers and stakeholders. Water stewardship is central to the business
Nestlé Waters & Premium Beverages is the only beverage company with al
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