Customer Service Advisor
Sime Darby · Singapore | Central Singapore | SD Performance Center (OSG1), Permanent, Singapore
Full-time Posted 4 days ago
About this role
Company : Vantage Automotive Limited "Build the Future of Automotive with Us." As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we’re connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services
What You’ll Be Doing As a Customer Service Advisor, you’ll be responsible for managing the daily intake of vehicles for servicing and ensuring a high standard of customer service. Responsible for daily intake of cars for servicing. Always ensure and uphold service image
Assisting in achieving higher service levels through various action plans constantly implemented. Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork. Ensuring administration work is done promptly, warranty claims, internal accounts, WIP reports, cash debtors, monthly target of VOC scores, etc
Perform invoice closing. Preparation of quotation when required. Provide excellent customer service to customers
Actively deliver good results from VOC survey with strong response rate and promoter scores. Who We’re Looking For Minimum 3–4 years of relevant experience, preferably in customer service or the automobile industry. NITEC in Light Vehicles or Diploma in any discipline (Engineering preferred) Valid Class 3 driving licence Strong customer service background, prior experience in the Automobile industry is an advantage Why Join Us at Sime Motors? Be part of a trusted brand with a regional footprint
Work with cutting-edge automotive technology. Grow your career in a supportive, performance-driven culture. Enjoy structured training, career progression, and employee benefits
Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance
Apply for this role on Sime Darby’s official careers site.