Customer Quality Program Manager

About this role

NVIDIA is leading the way in groundbreaking developments in Artificial Intelligence, High-Performance Computing and Visualization. The GPU, our invention, serves as the visual cortex of modern computers and is at the heart of our products and services. Our work opens up new universes to explore, enables amazing creativity and discovery, and powers what were once science fiction inventions from artificial intelligence to autonomous cars

NVIDIA is looking for phenomenal people like you to help us accelerate the next wave of artificial intelligence. We are looking for a Senior Customer Quality Engineer to join our team leading all aspects of quality for a range of product segments throughout the life of the product. As part of the Operations Customer Quality team, your main role will be establishing a working relationship with your customers, collaborating with customers on problem resolutions/complaints, and you will be the voice of the customer to the internal teams

What you will be doing: You'll be the quality representative for your customer base leading conference calls and F2F meetings with Customers related to quality weekly/monthly Track Customer quality metrics with regular reporting to the customer and internal management Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers In crisis or customer escalation situations, be able to quickly assimilate and understand the critical elements of the issue, provide direction to the working team, comprehend the significance of results from various technical activities, and formulate responses to customers Craft customer presentations and 8D reports covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints. Work cross functionally with various internal organizations to resolve product failures. Constantly drive problem resolution by providing leadership and direction

Coordinating internal activities to assess risk on

Apply for this role on NVIDIA’s official careers site.