Customer Care Agent

About this role

Company : Hastings Deering (Australia) Ltd About the Role We are seeking customer-focused individual with call centre experience to join our customer care team as a Customer Care Agent specialising in proactively engaging with our valued customers. This is a permanent, fulltime opportunity located at our Acacia Ridge branch which will play a crucial role in ensuring our customers receive top-tier support and assistance. Reporting to the Customer Care Supervisor, you will: Proactively engage our customers via outbound calls at key moments of the ownership of their CAT machines Walk the customer through our digital ecosystem and ensure they are setup to succeed to self-serve where possible Maintain customer records and interactions within the CRM tool Manage large numbers of customer enquiries across multiple channels Address customer inquiries, concerns, and complaints with professionalism and empathy Gather feedback from customers to identify areas for improvement and triage to correct personnel within the business unit Provide accurate, valid and complete information to customers and internal stakeholders by using the right methods/tools predefined Ensure accurate and complete records of all customer interactions Who are we and why work with us? Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally

We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia. When you join our team at Hastings Deering, you’ll benefit from: Body, Mind & Wallet Support - Free health checks, Employee Assistance Program, income protection insuranc

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