CSCM-Senior Operation Planner- Tainan

About this role

Job ID: J-00338959 Role Context This role is responsible for conducting, executing, and continuously improving operational planning and logistics activities to support Customer Service operations at customer sites. The planner works independently on processes with strong dependencies on other functions , such as Customer Service, Warehousing, Logistics, IT systems, and external vendors. The role requires a solid understanding of end-to-end supply chain processes and the ability to translate demand and operational constraints into executable plans

Key Responsibilities Operational Planning & Execution Collect, analyze, and forecast material demand; translate demand into operational plans for material planning, delivery, and availability to support Customer Service at customer sites. Develop and maintain operational plans considering resources, local constraints, infrastructure, and regional requirements . Execute plans and ensure timely delivery, return, and movement of materials between local warehouses and customer sites

Coordinate Order Management activities in ERP systems (SAP), ensuring accurate execution for internal and external execution parties. Actively respond to and oversee emergency and urgent orders , including escalation handling and follow-up. Stakeholder & Vendor Management Serve as the main point of contact for the local Customer Service (CS) organization on material and logistics topics

Manage internal/ external customer focus parts and deliver Logistic results/KPI performance to internal/external customer. Communicate directly with internal stakeholders to ensure requirements are clearly understood, aligned, and fulfilled end-to-end. Actively manage relationships with external customer, logistics providers, freight forwarders, and vendors to ensure demand fulfillment

Maintain effective collaboration with stakeholders at peer level and be able to convince TL/GL-level stakeholders on complex topics such as process improvements or conflicting pri

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