CRM and Loyalty Director

About this role

CRM and Loyalty Director Published on 09.10.2025 Sephora Marketing Reference: 273276 Add to favorites Open Share Place of employment : DUBAI, United Arab Emirates Contrat type : Permanent Job Required experience : Minimum 10 years Work mode : Full Time Apply POSITION PROFILE Position CRM and Loyalty Director Profile At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world’s most passionate beauty community

With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. Reporting to: Marketing Director

Location : Dubai, United Arab Emirates. Position Purpose: Own overall Customer Loyalty Strategy for Sephora Middle East. Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all channels

Partner with cross-functional teams, business partners, and channel execution groups to define and design an impactful promise for the loyalty program, and to ensure proper implementation, activation and measurements are in place. Lead the development of experience and communications strategies rooted in business and brand goals, customer data and channel-level best practices. Provide strategic direction into the data and technology n

Apply for this role on LVMH’s official careers site.