Client Support Specialist (Payments - FX/Swift)

About this role

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world

Progress starts with you. Job Description Provision of telephone, email and portal-based support to Visa Payments Limited’s client base Register, investigate and diagnose a variety of payment and service related incidents and requests Ensure all incident & request related actions / activities and communications are accurately recorded in the case management system Manage all incidents and requests in accordance with Visa Payments Limited’s policies, procedures, and contractual commitments Take ownership of incidents/requests and manage through to resolution by working closely with internal stakeholders and Visa Payments Limited’s global network of vendors & partners, escalating more complex queries where appropriate Keep our clients regularly informed of the status and progress of open requests in line with SLAs/OLAs and manage expectations accordingly Completion of a range of routine operational activities in support of team or client objectives Build and maintain strong relationships with colleagues, clients and partners Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Must have experience providing 1st or 2nd line B2B service/support to Bank, financial institutions or fintech clients and have at least 1 year Experienced working within a function that solely or primarily concerned with delivery of payment services/support Must have experience inve

Apply for this role on Visa’s official careers site.