Client Resolution Analyst - French or German Speaking

About this role

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world

Progress starts with you. Job Description This role sits at the centre of our client experience, ensuring our technology performs reliably and our clients receive fast, transparent, high-quality support. You will be instrumental in maintaining trust, improving platform reliability, and enabling frictionless payment and loyalty experiences for partners across Europe

Own the end-to-end resolution of client-related technical queries, assuming full responsibility for issues and guiding them to timely resolution. Support partners across the payments ecosystem, including acquirers, issuers, service providers, merchants, PSPs, and gateways. Apply strong technical knowledge of payments, authorisation flows, system integrations, and APIs to troubleshoot and resolve complex issues

Navigate internal systems, retrieve and analyse logs and transaction data, and identify root causes with precision. Take proactive ownership of client inquiries, anticipating needs and addressing potential challenges before they arise. Deliver expert guidance by leveraging deep product understanding to support clients through complex scenarios

Handle a workload queue of active tickets concurrently, resolving cases from a few hours to several days depending on complexity. Collaborate efficiently with Level 3 technical SMEs and cross-functional teams such as Finance, Billing, Customer Success, Product Owners, and Operations when specialised support is requ

Apply for this role on Visa’s official careers site.