Client Care Associate - Global Client Resolution

About this role

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world

Progress starts with you. Job Description This is a mid-level professional role with progressive responsibility as experience grows. This role serves as a functional/technical specialist, working independently with minimal guidance in complex and unconventional situations

Responsibilities: This role administers the business processes related to client onboarding, offboarding, reporting, and ongoing management of client and users that the GCR Team caters to. Manage activities, requests, and inquiries for support and information thru various case management tools which include but is not limited to emails, chat, calls, etc. Manage enrollment, client set-up, and deactivation process by closely coordinating with clients, Client Success, Product, and other internal organization as needed

Ability to understand and troubleshoot problems and clearly identify complexity for proper and timely escalation. Deliver consistent high-quality work to ensure an excellent client experience. Perform work with a high degree of excellence and accuracy, maintaining and fulfilling service level objectives with best practice and process applied

Identify key process improvement and opportunities based on inquiry trends and any operational pain-points to improve service delivery. Collaborate with the analysts and leadership team to develop and deliver training materials for new hires and continuous learning for existing team members. Participate i

Apply for this role on Visa’s official careers site.