Client Care Associate
Visa · Bogota, Hybrid, Colombia
Hybrid Full-time Posted 4 days ago
About this role
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world
Progress starts with you. Job Description The Client Care Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with our Visa Commercial Solutions and Visa Direct products As a Client Care Associate you will be working with external clients and banks along with internal Technical Solutions Compliance Treasury Product and Technical teams regarding issue management and support for Visa Commercial Solutions and Visa Direct products and services This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: One to four years experience working in a banking or financial setting Two or more years of customer service experience Basic knowledge of accounting balancing banking and electronic payment processing Strong understanding of expense management software Customer service skills including call deescalation techniques and a commitment to quality service Ability to work effectively with a team and independently while multitasking in a high volume environment Strong research problem solving and critical thinking skills Excellent PC skills proficient in MS Word and MS Excel Excellent oral and written communication skills Ability to lea
Apply for this role on Visa’s official careers site.