Client Care Analyst
Visa · Bogota, Hybrid, Colombia
Remote Full-time Posted 4 days ago
About this role
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world
Progress starts with you. Job Description This individual contributor role involves solving complex problems and identifying innovative solutions. Responsibilities: Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients
Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion. Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams. Lead complex cross-functional initiatives between clients and internal teams
Coordinate resources to achieve Visa and client goals. Resolve client inquiries promptly and maintain updated support documentation. Build strong relationships with key clients and stakeholders
Represent clients within Visa to prioritize enhancements. Identify operational improvements to boost service quality and efficiency. Report project accomplishments to senior management
Act as a liaison, providing problem management and system enhancement support. Educate clients on best practices. Manage complex change requests, negotiating and managing expectations
Serve as an escalation point for complex issues. Notify clients of critical problems or maintenance outages. Stay informed about payment industry trends and Visa products
Coach new staff and identify training opportunities. Escalate issues to
Apply for this role on Visa’s official careers site.