Client Advisor
LVMH · BULG09418, Bulgari
Posted 4 days ago
About this role
Client Advisor Published on 06.13.2026 Bulgari Retail Reference: BULG09418 Add to favorites Open Share Place of employment : Manila, Philippines Contrat type : Permanent Job Required experience : Minimum 3 years Work mode : Full Time Apply JOB RESPONSIBILITIES PROFILE Job responsibilities Job Purpose: Act as a Brand Ambassador, delivering an exciting and memorable experience to customers, creating, stimulating and maximizing sales opportunities, in order to achieve store sales and profit targets as well as provide excellent service to customers. Key Responsibilities: Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customer leave with a bad impression. Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand
Establish and develop relationship with existing clients and engage new customers to the brand. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver an unique shopping experience. Contribute to the store and service KPIs achievement
Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes. Perform all CRM 1 to 1 activities as per Store Manager indications, including CRM AFSS (ex. follow up on watch maintenance)
Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.). Ensure that all front area of the shop are clean and products are displayed as per VM guidelines. Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product
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Apply for this role on LVMH’s official careers site.