Associate Network Analyst

About this role

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world

Progress starts with you. Job Description As a member of Visa Operations Command Center, the VisaNet Transaction Quality Associate’s primary responsibility is managing and responding to Transaction and Managed Network events that may result in impaired connectivity to our clients. What we expect of you, day to day

Often regarded as the Eyes of Visa, this front-line operations role focuses on proactively and reactively identifying and resolving transactional issues using various monitoring and analytical tools, while collaborating with internal support teams and external vendors to address client-impacting problems. The role serves as a primary point of contact for client transactional queries, ensuring efficient and high-quality support. The individual is responsible for thoroughly documenting incidents and accurately reporting them to colleagues and management

Maintaining composure under pressure, especially during critical situations, is essential, along with providing timely escalations when necessary. Strong written and verbal communication skills are required, and strict adherence to documented processes is expected throughout all aspects of the role. Act as a key point of contact for Client Transactional queries

Use various monitoring and analytical tools to proactively and reactively detect and resolve issues. Work with internal support teams and vendors to resolve issues affecting our clients. Fully and accuratel

Apply for this role on Visa’s official careers site.