Apprenticeship - Technical Support
Kyndryl · INMANBP Bangalore (INMANBP) Manyatha, India
Remote Full-time Posted 4 days ago
About this role
Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress
Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role We are hiring a Level 1 Technical Support Specialist to provide first-line technical support to B2B clients. The role focuses on quick problem determination, troubleshooting, and delivering excellent customer service within defined SLAs
*Key Responsibilities** - Deliver Level 1 support for hardware, software, and services as per contract. - Troubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking (VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack). - Handle password resets, entitlement checks, and incident logging in ticketing tools
- Escalate issues to appropriate teams while acting as the client’s advocate. - Manage service outages and update status messages. - Maintain software license and hardware inventory records
- Meet SLAs, SLOs, and KPIs with high customer satisfaction. **Required Skills** - Excellent verbal & written English communication - Strong customer service and troubleshooting skills - Knowledge of Windows, macOS, O365, VMware, Networking, Internet Security, and collaboration tools - Familiarity with IT ticketing systems - Multilingual ability is a plus Who You Are BCA and BSc.(Computer Science) Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences
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Apply for this role on Kyndryl’s official careers site.