Affluent Experience Product Manager – Chile

About this role

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world

Progress starts with you. Job Description We are seeking a high-impact Experience Lead to design, orchestrate, and elevate the end-to-end experience for the Affluent segment in Chile. This role is responsible for delivering a differentiated value proposition through premium benefits, curated experiences, and high-touch service

You will act as the central orchestrator of the ecosystem, ensuring seamless, personalized, and best-in-class experiences across all client touchpoints. This position reports to the Head of Consumer Products, Chile. Key Responsibilities End-to-End Experience Ownership Own the full Affluent journey: invitation, onboarding, activation, engagement, and retention Ensure consistency between product promise, benefits delivery, and client experience Benefits & Experiences Orchestration Lead execution of premium benefits and curated experiences across key categories Drive evolution toward differentiated, access-based and experience-led propositions Vendor & Partner Management Manage strategic vendors and partners ensuring premium service standards Define and enforce SLAs, quality controls, and governance frameworks Service Excellence & Channels Develop high-touch service strategies for every interaction point, including call centers, concierge services, and digital channels

Enable consistent, proactive, and frictionless client interactions Performance & Continuous Improvement Define and track KPIs on usage,

Apply for this role on Visa’s official careers site.