Account Manager 5
Lam Research · Tualatin
Full-time Posted 5 days ago
About this role
## The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. ## The impact you’ll make As an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers
Engaging directly with customers, you'll proactively address their needs, arrange strategic meetings, and support them with a range of Lam’s wafer fabrication equipment products and services. Your dynamic approach ensures the success of our partnerships and contributes to Lam's position as an industry leader. ## What you’ll do * Own customer engagement and commercial execution for dielectric deposition technologies (e.g., PECVD, ALD, and related dielectric films), supporting customer qualifications, volume ramps, and long‑term account growth
* Support new product and technology selection in alignment with the Account Director and Product Group and Process Engineering teams. Gather and analyze data, respond to customer inquiries, and address technical specifications, commercial terms, and support documentation. * Manage demand forecasts for assigned products and partner with Operations and customers to ensure on‑time delivery, proactively addressing backorder or short‑shipment risks
* Lead customer prioritization for development programs, pilot evaluations, and ramp activities. * Drive technology transfer and ramp planning in coordination with the Account Director, Field Process, Field Operations, and Product Group Process Engineering teams. ## What you'll do * Identify and execute initiatives to improve module profitability while ensuring timely resolution of safety, quality, CIP, and obsolescence‑related issues
* Define product and package strategi
Apply for this role on Lam Research’s official careers site.