Account Manager
ASML · Sales & Customer Management
On-site Posted 4 days ago
About this role
Job ID: J-00342266 Context Independent account management, manage the market to cash cycle, either for a small client or for a specific product. OR Contribute to sales at bigger customers / strategic sales. Operates within practices and procedures, but may deviate as long as the end results meet standards of acceptability
Requirements Master degree in technical subject with thorough experience or equivalent working and thinking level. Optional Business Administration or commercial education Bachelor with broad and deep experience. Experienced in customer account management, preferably in the semiconductor / high tech industry Responsibilities Customer Relationship Customer Stakeholder Management *Independent client stakeholder management
Customers at engineering and management level Manage customer accounts for new system business and/or installed base & service business (IB&S) and ensure relationships and trust are developed and deepened, including extending support to engage with customer in case of shortages to execute on system / upgrade demand together with peers. Support customer intimacy at relevant levels (eg: ERM, TRM, Voice of Customer sessions) and with customer manufacturing stakeholders. Internal Stakeholder Management Interaction with peers within ASML
Communication is focused on alignment and coordination. Has a contribution on ERM discussions.. Customer Specific Business Strategy Supports the development of customer-specific business strategy and specific account plan for new systems and/or installed based service business
Supports developing an integrated business proposal (VPA) formulation covering all ASML products & services. Supports to obtain internal alignment & approval on business proposals (DST). Supports service business for the Account or Region by preparing strategic Service Road-Map (SRM) Agreement/Contract Negotiation & Implementation Supports the negotiations on customer agreements related to New Systems, such as VPAs and SLAs on
Apply for this role on ASML’s official careers site.